exchanges and returns

 
 
  • Clothing and accessories can be returned or exchanged within 28 days of purchase. Please note that this does not include bespoke orders or special editions; these are handmade to order and non-returnable and non-exchangeable.
  • All returns and exchanges are to be sent to: 
    Mary Benson World, Studio 105, Hackney Downs Studios, 17 Amhurst Terrace, E8 2BT. 
  • For the return to be accepted, the garments and/or accessories must be returned in their original, unworn and undamaged condition with tags still attached.
  • Please include your original order statement with your return and send us an email to orders@marybensonworld.com quoting the order number and stating whether you would like a refund or an exchange. If you want an exchange, please also let us know in what size and colour.
  • For an exchange, allow up to 5 working days for your replacement item to be sent out.
  • Original shipping costs are non-refundable. The buyer is responsible for the costs of any return shipping. 
  • We strongly advise returning all items via a tracked service. Please make sure you obtain a receipt of postage, as we are unable to reimburse buyers for packages lost in the post.
  • We will let you know via email as soon as we have received your returned parcel. 
  • Please note that we do not accept returns for items that have been bought through one of our external stockists.